We source, vet and manage insured cleaning operatives across East London and Essex — so property managers get photo-documented, deposit-scheme compliant cleans with one WhatsApp message. No chasing. No gaps. No uninsured operatives on your blocks.
Tell us your portfolio and we will reply with coverage confirmation and volume rates within one hour.
Every missed checkout clean costs a day's rent. Every deposit dispute without photo evidence costs your reputation and your client relationship. Every uninsured operative in a communal corridor is a liability you carry — not them.
Solo cleaners disappear at short notice. Your tenant waits. Your checkout falls apart. We maintain a bench of vetted operatives — never a single point of failure.
Without timestamped, room-by-room photo documentation, deposit deductions fail adjudication. Every Pro Elite job produces a paired before-and-after photo report within 30 minutes of completion.
Uninsured workers in communal areas and blocks with vulnerable tenants transfer liability to your agency. Every Pro Elite operative carries £2M PLI, £10M ELI, and a current DBS certificate.
A different operative every visit means a different result. Where possible, we assign the same vetted operative to your properties — same standard, same familiarity, measurable consistency.
Chasing three different cleaners by WhatsApp is not a process. Pro Elite is your single point of contact — one WhatsApp message, one confirmation, one invoice.
Cash payments, informal receipts, no paper trail — all create accounting problems. PSA clients receive a single consolidated invoice per month, formatted for your accounts team.
Inventory-grade deep cleans to deposit-scheme standard. Every room photographed before and after. Report submitted within 30 minutes. Suitable for TDS, MyDeposits and DPS adjudication.
Regular schedules for residential blocks, hallways, stairwells and bin stores. Documented, consistent and insured — with attendance records available for freeholder or managing agent reporting.
Daily, weekly or fortnightly after-hours schedules. Flexible around your building access protocols. Same operative where possible. Completion confirmed by WhatsApp on every visit.
Checkout by 11am, guest-ready by 3pm. Linen change, restocking, and a full photo report so your host account maintains its rating. Available 7 days a week.
Construction dust, adhesive residue, paint splatter — removed to a handover-ready standard. Suitable for new-build completions, refurbishment handovers, and insurance-related remediation works.
For agencies managing 10+ properties. Priority scheduling, fixed volume rates, a dedicated point of contact, one monthly invoice, and a written SLA. Rolling monthly — 30 days' notice to exit.
The regulatory environment for letting agents has tightened materially since 2023. Your cleaning contractor is now a compliance partner, not just a service provider.
The Act and its accompanying regulations raise the evidential bar for deposit deductions, with adjudicators increasingly rejecting claims that lack photographic evidence tied to a specific room and surface. Pro Elite's photo documentation is produced to the standard deposit scheme adjudicators explicitly look for — paired images, labelled by room, submitted within 30 minutes of completion.
Awaab's Law (Housing Act 2004 amendment, enacted 2024) imposes strict timescales on landlords and managing agents to investigate and remediate hazards including damp and mould. Where mould remediation requires specialist cleaning, our operatives are briefed on documentation requirements and provide attendance records suitable for compliance reporting.
ARLA Propertymark member agencies are subject to audit standards requiring them to evidence that suppliers carry adequate insurance and operate lawfully. Pro Elite provides a signed PSA, insurance certificates (£2M PLI, £10M ELI), Companies House registration and DBS certificates — a complete supplier audit pack on request.
Sharing tenant details and property access information with a cleaning contractor constitutes data processing under UK GDPR. Our PSA includes a clause 9 data protection provision covering lawful basis, retention limits (12 months) and the security of photographic documentation containing incidental personal data.
Agencies that instruct cleaning operatives into managed properties have a duty of care responsibility under the Health and Safety at Work Act. All Pro Elite operatives use COSHH-compliant cleaning products. Our PSA Schedule 2 documents this commitment in writing, providing your agency with a paper trail for health and safety audits.
For residential blocks of 18m+ or 7+ storeys, the Building Safety Act 2022 imposes additional record-keeping obligations on building managers. Pro Elite can provide attendance logs and photo records suitable for inclusion in the Building Safety Case or Golden Thread documentation for higher-risk buildings.
We map your portfolio size, property mix and turnaround requirements. We confirm postcode coverage, agree response SLAs and discuss whether a PSA or ad-hoc arrangement better suits your volume.
We assign a vetted operative, attend the first job, and deliver a full before-and-after photo report within 30 minutes. You see the standard before committing to anything further.
Continue with WhatsApp bookings at standard rates, or sign a Preferred Supplier Agreement for volume pricing, priority slots and consolidated monthly invoicing. No lock-in. 30 days' notice either way.
Three documents letting agents use to photograph handovers correctly, align inventories to scheme standards, and build evidence files that win disputes — whether you use Pro Elite or not. Used by property managers across East London and Essex.
Our Preferred Supplier Agreement is a formal, witnessed contract that governs all work between Pro Elite and your agency. It is not a handshake arrangement. For agencies under ARLA Propertymark audit, it forms part of your supplier compliance record.
Legal basis: The PSA is a written commercial contract governed by the laws of England and Wales. It includes 10 clauses covering appointment, scope, documentation standards, pricing, scheduling, quality guarantee, termination, liability cap, UK GDPR compliance and general provisions. Executed with witnessed signatures by both parties.
Book a 15-minute call. We will confirm your postcode coverage, agree your SLAs, and quote your first clean within the hour. No commitment required.